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The Galleria of Gems Ltd
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Returns Policy

Returns / Refund Policy

Please see information below relating to returns and refunds.

  • The customer has 14 days from receipt to return the item and must state the reason for the return
  • You can order up to 4 items to choose from and return the items you don’t wish to purchase. A full refund will be issued (minus the postage and packaging costs)
  • Return postage will not be covered by the company.
  • All items are the customers responsibility until returned and must be returned by recorded delivery. NO refund will be issued for lost parcels.
  • All items will be inspected on return and must be returned with all original packaging and in perfect condition. Once checked a refund will be issued.
  • All refunds must be refunded to the card used to place the order.
  • Any orders cancelled will be refunded within 30 days
  • Any damaged goods will be returned to the customer and no refund will be issued. Despite how the damage was caused.
  • All parcels must be returned to Field View Barn, High Road. South Wingfield. Derbyshire DE55 7LX.
 We will of course endeavour to ensure all of our customers have a positive shopping experience.
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